Safe spaces aren’t just created—they are intentionally designed, meticulously planned, and consistently monitored.

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Faq

Platform & Features

What does your ArcadianAI do?

Think of us as the Netflix of physical security monitoring — offering seamless live streaming, cloud-based storage for historical footage, and personalized alerts.

ArcadianAI is an open-device AI security platform, offering intelligent Video-Security-as-a-Service.

Connect any security hardware to our system and experience it for yourself with a free one-month trial at https://app.arcadian.ai

Do you back up all my recorded footage to the cloud?

We capture every second of video in high-resolution, storing it in end-to-end encrypted streams with unlimited cloud storage. Choose from flexible retention options of 10, 30, 60, or 90+ days. Our lightning-fast cloud-to-device retrieval—under 50 milliseconds—is one of our standout features.

Our pricing is clear and straightforward, with no hidden fees. Each plan includes cloud storage, unlimited downloads, and full access to all AI-security features. Explore more details here: ArcadianAI Pricing

How long will it take to retrieve my video?

You can access historical footage from any device, anywhere in the world, through our platform's media player interface. With retrieval times under 50 milliseconds, finding a specific moment is as seamless as scrolling back on Netflix to revisit a scene.

I own a franchise. Do you support multiple locations?

Absolutely! Our platform is designed for modern business owners, franchises, and advanced security teams. We support unlimited location management, with each location set up as a distinct workspace — a unique environment with its own payment methods, user roles, permissions, and camera setups.

What types of AI, Video Analytics, and Computer Vision do you offer?

ArcadianAI offers both edge and cloud AI, seamlessly adapting to your device capabilities. Our features include Device Health Monitoring for detecting tampering and ensuring camera integrity, and Motion Detection AI with object size recognition. We provide Perimeter Security with virtual line and fence crossing detection, and Valuable Object Monitoring to alert you when key items are missed or removed. Additional features include After-Hours Intrusion Detection, Visitor & Employee Analytics to track foot traffic and ensure safety, and Orbit — AI-Search in video with natural language processing (NLP). With Smart Proactive Alerts, you receive personalized, real-time notifications, delivering comprehensive security and actionable insights for your business.

Connect any security hardware to and experience it for yourself with a free one-month trial at https://app.arcadian.ai

Faq

NVRs vs Cloud

 How does ArcadianAI differ from traditional NVR/DVR systems?

Professionals worldwide are moving away from local storage NVRs due to their vulnerability to theft and hardware failure. Cloud-based solutions provide superior security, reliability, and accessibility, ensuring your data remains protected and available at all times, no matter where you are. By eliminating the limitations of physical infrastructure, cloud-based platforms also reduce maintenance costs and enhance security through off-site data protection.

10 Reason to make the switch today.

Do I need to purchase NVRs, DVRs, or local storage SD cards?

No need to introduce new hardware. We are a cloud-based platform built on secure Amazon AWS infrastructure, certified to comply with all their protocols for scalability and end-to-end encryption AWS Security

We can keep your NVRs or local storage on your camera's SD cards as a backup. However, with our cloud-native approach, no footage is ever lost.

Can I Keep my NVRS?

Absolutely! We support 3,000+ camera models, and you can continue using your NVRs or local storage on your camera's SD cards as a backup. However, with our cloud-native approach, no footage is ever lost, ensuring reliable and secure storage without relying solely on on-site hardware.

Faq

Security & Data Privacy

Who owns my video data?

You Own Your Data. From the moment your footage is captured, it belongs to you. We do not claim any ownership rights over your video content.

At ArcadianAI, we understand that data ownership is a top priority for our customers. In the evolving landscape of video surveillance, we believe in empowering you with full control and transparency over your data.

How secure is my data on ArcadianAI's cloud platform?

ArcadianAI by design is a security-first platform with robust measurements, including end-to-end encryption, multi-factor authentication, regular security audits, and compliance with industry standards such as GDPR and ISO/IEC 27001. We use advanced encryption standards (AES-256) to protect data both in transit and at rest, ensuring your data is secure from unauthorized access.

How do you handle data breaches?

In the unlikely event of a data breach, Arcadian.ai has a comprehensive incident response plan in place, including immediate containment, investigation, notification to affected customers, and measures to prevent future incidents.

How does ArcadianAI ensure data privacy?

ArcadianAI adheres to strict data privacy policies and practices. We ensure that your data is handled in accordance with all relevant privacy regulations and provide transparent terms of service that emphasize customer data ownership and control.

Faq

Partners & Re-Sellers

What benefits do partners and resellers receive?

Our partners and resellers benefit from competitive pricing, customer lifetime loyalty with recurring passive income, extensive marketing support, advanced training resources, and dedicated account management, all designed to drive your success.

How do partners and resellers place orders and manage their accounts?

Partners and resellers can place orders and manage their accounts through our top-notch partner portal, enabling you to have a comprehensive overview of all the locations you service.

What is the process for handling customer returns and warranties?

Partners and resellers can seamlessly manage customer returns and warranty claims through our comprehensive partnership program. We offer a robust 10-year hardware warranty and 24/7 support to ensure an uninterrupted monitoring experience. As a customer-centric organization, we are committed to prioritizing and addressing the unique needs of your clientele with the highest level of service and dedication.

How do I get a demo account?

We provide bespoke, ready-to-demo dashboards tailored to your potential customer base. To secure your complimentary demo account,schedule a personalized 1:1 session with us.

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